Privacy Policy

Overview

Imperial Finish Co. respects your privacy. This Privacy Policy explains what information we collect through this website, how we use and disclose it, and the choices available to you.

Information we collect

We may collect information that you provide directly through our consultation form, website chat, email, telephone, or other communications, including:

• Your name, email address, and phone number.
• Project information, including project type, finish interests, approximate size, location, existing surface, timeline, notes, and related details.
• Photos or other files you upload about your space or project.
• Your communications with us, including website chat interactions and customer-service messages.
• Your communication preferences and records of any consent you provide.

We may also collect basic technical and usage information automatically, such as browser type, device information, pages viewed, referring pages, approximate location derived from an IP address, and interactions with the website or chat tools.

How we use information

We may use information to:

• Respond to consultation requests and questions.
• Provide estimates and evaluate project needs.
• Schedule and manage appointments.
• Communicate about projects, services, and next steps.
• Provide customer service and support.
• Operate, secure, maintain, and improve the website and chat experience.
• Comply with applicable law and protect our rights, customers, and business.
• Send promotional or marketing communications only when you have separately consented to receive them or where otherwise permitted by law.

SMS privacy and choices

SMS consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes.

We may use your phone number to send consultation, appointment, estimate, project, or customer-service messages when you consent. Promotional or marketing text messages are sent only when you separately opt in.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out of text messages or HELP for help. Opting out of marketing texts does not prevent us from sending non-marketing messages that are necessary to respond to an active request or provide requested services, where permitted.

How we disclose information

We may disclose information to service providers that help us operate the website, host uploaded files, provide website chat or communications tools, schedule appointments, support customers, or maintain our business systems. These providers may use information only to perform services for us or as required by law.

We may also disclose information when required by law, to protect legal rights or safety, in connection with a business transaction, or with your direction or consent. We do not sell your personal information.

Data retention and security

We retain information for as long as reasonably necessary to respond to requests, provide services, maintain business and consent records, resolve disputes, enforce agreements, and meet legal obligations. We use reasonable administrative, technical, and organizational safeguards, but no method of transmission or storage is completely secure.

Your choices

You may decline optional marketing communications. You can unsubscribe from marketing email using the instructions in the message, if provided, and can opt out of SMS by replying STOP. You may contact us to ask about, correct, or request deletion of personal information, subject to applicable law and legitimate recordkeeping needs.

Children’s privacy

This website is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. The effective date above identifies the latest version.

Contact us

Questions or requests about this Privacy Policy may be sent to info@imperialfinishco.com or made by calling (854) 246-7566.

See also our Terms & Conditions.